SPEAK TO A MEMBER OF OUR TEAM AT +(49) 176 21489675 CALL NOW

Terms & Conditions (B2B)

1. Scope

These Terms and Conditions apply to all business relationships between:

NaturWorks UG (haftungsbeschränkt)
Mainstraße 16
65760 Eschborn
Germany

and its business customers.

Our offers are directed exclusively at entrepreneurs, commercial customers, wholesalers, manufacturers, retailers, importers and distributors.

2. Offers and Quotations

All offers, quotations, price lists and product information provided by NaturWorks are non-binding unless expressly agreed otherwise in writing.

Product availability, pricing, lead times and specifications are subject to confirmation at the time of order.

3. Orders and Contract Formation

A contract is only concluded when:

  • NaturWorks confirms an order in writing, or
  • NaturWorks dispatches the goods.

Verbal agreements require written confirmation.

4. Product Specifications

NaturWorks supplies natural food products and ingredients.

Minor deviations in:

  • Color
  • Size
  • Weight
  • Moisture content
  • Crop characteristics
  • Natural composition

do not constitute a defect where such variations are common in agricultural and natural products.

Product specifications and quality parameters are agreed individually for each transaction.

5. Prices

All prices are quoted:

  • Excluding VAT (where applicable)
  • Excluding customs duties
  • Excluding import taxes
  • Excluding transport costs

unless expressly agreed otherwise.

6. Payment Terms

Invoices shall be payable within the agreed payment period.

In the absence of a separate agreement, payment shall be due within:

14 days from invoice date

without deduction.

NaturWorks reserves the right to require:

  • Advance payment
  • Partial payment
  • Letters of credit
  • Other payment security

7. Delivery

Delivery dates are estimates unless expressly confirmed as binding.

NaturWorks shall not be liable for delays caused by:

  • Customs authorities
  • Port congestion
  • Shipping delays
  • Force majeure events
  • Government restrictions
  • Supplier failures beyond reasonable control

8. Transfer of Risk

Risk passes to the buyer in accordance with the agreed Incoterms® rule.

If no Incoterm is agreed, risk transfers upon handover to the carrier.

9. Inspection and Complaints

Customers must inspect goods immediately upon receipt.

Any visible defects must be reported in writing within:

5 business days

after delivery.

Failure to notify within this period constitutes acceptance of the goods.

10. Retention of Title

All goods remain the property of NaturWorks UG until full payment has been received.

11. Product Liability

NaturWorks shall only be liable in accordance with applicable statutory law.

Customers are responsible for ensuring that products comply with local legal requirements for their intended use and market.

12. Organic Products

Where products are supplied as organic products, NaturWorks will provide relevant certification documentation where required.

Organic status applies only to products specifically identified and documented as certified organic.

13. Force Majeure

NaturWorks shall not be liable for delays or failure to perform caused by events beyond its reasonable control, including:

  • Natural disasters
  • War
  • Strikes
  • Transport disruptions
  • Pandemics
  • Export/import restrictions
  • Government actions

14. Confidentiality

Business information, quotations, specifications and commercial terms provided by NaturWorks shall be treated as confidential unless otherwise agreed.

15. Governing Law

These Terms and Conditions shall be governed by the laws of the Federal Republic of Germany.

16. Jurisdiction

The exclusive place of jurisdiction for all disputes arising from business relations with NaturWorks shall be:

Frankfurt am Main, Germany

to the extent permitted by law.

17. Products

Product information provided on this website is for general business information purposes only.

Product specifications, country of origin, certifications, availability, minimum order quantities, packaging formats and delivery times are subject to confirmation at the time of quotation and order.

Images are for illustrative purposes only and may differ from actual products.